Our Promise

To deliver every working day the highest standard of service whatever our task… based on our premise that satisfying you, the client, is the driving force behind all that we do.

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Our Promise – Customer Care Policy

Lasman aims to provide the highest standard of service to its customers. We will set clear standards of service and will review these regularly to ensure they are relevant and effective based on our premise that satisfying you, the client, is the driving force behind all that we do. All the rest will follow.

We expect all staff to set the highest standards of behaviour, to respect you and your premises & to provide service in a courteous, timely and helpful manner. Staff are trained (including refresher training) to ensure we deliver the highest possible customer service.

We will accommodate any specific client requirements, where possible.

Our Vision

  • To grow and adapt in partnership with our customers.
  • To recruit, retain and develop the most talented people
  • To deliver market leading solutions to our customers

Our Mission

To deliver every working day the highest standard of service whatever our task.

Handling a Complaint

In the unlikely event of a complaint we will respond within 7 working days. These responses will detail the results of the investigations and any actions to be undertaken to correct the complaint. If a customer is unhappy with the first response to their complaint they can refer this to the Managing Director for consideration.

You can contact us by phone or email.

Providing the highest standard of service to our clients