Working with you,
for you!
Our Promise – Customer Care Policy
Lasman aims to provide the highest standard of service to its customers. We will set clear standards of service and will review these regularly to ensure they are relevant and effective based on our premise that satisfying you, the client, is the driving force behind all that we do. All the rest will follow.
We expect all staff to set the highest standards of behaviour, to respect you and your premises & to provide service in a courteous, timely and helpful manner. Staff are trained (including refresher training) to ensure we deliver the highest possible customer service.
We will accommodate any specific client requirements, where possible.
Our Vision
- To grow and adapt in partnership with our customers.
- To recruit, retain and develop the most talented people
- To deliver market leading solutions to our customers
Our Mission
To deliver every working day the highest standard of service whatever our task.
Handling a Complaint
In the unlikely event of a complaint we will respond within 7 working days. These responses will detail the results of the investigations and any actions to be undertaken to correct the complaint. If a customer is unhappy with the first response to their complaint they can refer this to the Managing Director for consideration.
You can contact us by phone or email.
Providing the highest standard of service to our clients
Corporate & Social Responsibility
Overview
Lasman Industries Ltd is a family business based in Alloa, providing construction, refurbishment, maintenance, and related works in the local community and beyond.
We are committed to conducting our business responsibly, ethically, and sustainably while delivering high-quality services to all our customers .
Our Corporate Social Responsibility (CSR) methodology outlines our commitment to responsible business practices that support our employees, clients, supply chain, communities, and the environment, allowing us to contribute positively to society while supporting sustainable business growth.
Our promise is to deliver every working day the highest standard of service whatever our task… based on our premise that satisfying our clients is the driving force behind all that we do, while at the same time contributing positively to society.
Our CSR Vision
Our corporate social responsibility vision is to deliver high-quality construction in a responsible and ethical manner, placing the safety and wellbeing of our workforce at the centre of everything we do, minimising our environmental impact through efficient use of resources and sustainable practices, and working respectfully within the communities we serve. We are committed to fair employment, honest business practices, and supporting local people and suppliers, believing that responsible building means creating lasting value not only for our clients, but for society and the environment as a whole.
Our CSR Objectives
- Operate in compliance with UK laws, regulations, and industry standards
- Maintain the highest standards of health, safety, and welfare
- Reduce environmental impact across all our activities
- Promote fair employment, training, and equality
- Support local communities and the UK construction supply chain
Our promise is to deliver every working day the highest standard of service whatever our task.
Ethical Business Conduct
We are committed to conducting our business with honesty, integrity, and professionalism at all times. We set out the standards of behaviour expected from all employees, subcontractors, suppliers, and anyone acting on our behalf. We believe ethical conduct is fundamental to delivering high-quality construction, maintaining trust with our clients, and contributing positively to the building industry and wider society.
We are committed to honest communication and fair dealing in all business activities. This includes providing accurate information to clients, suppliers, and regulators, transparent pricing and tendering practices, and fulfilling contractual obligations in good faith. We do not tolerate misleading information, false claims, or deliberate misrepresentation.
We operate a zero-tolerance approach to bribery and corruption. No employee or representative may offer, give, solicit, or accept any bribe or improper inducement in connection with our business activities.
Environmental Responsibility
We are committed to reducing our environmental footprint and promoting sustainable practices.
Key focus areas include:
- Energy efficiency and emissions reduction
- Responsible resource use (water, materials, energy)
- Waste reduction, recycling, and circular practices
- Environmental protection and biodiversity
We recognise that our activities generate waste material. Therefore, our comprehensive Environmental Policy is designed to ensure that all operations will be carried out with a commitment to reducing waste, thereby protecting and enhancing the environment. The same commitment is demanded of contractors working for the Company.
We are committed to honest communication and fair dealing in all business activities.
Employee Care
We strive to provide a safe, inclusive, and supportive workplace.
Our commitments include:
- Equal opportunity and diversity
- Health, safety, and well-being – providing safe systems of work and risk assessments
- Ensuring compliance with CDM Regulations
- Regular health and safety training and toolbox talks
- Use of appropriate PPE and safe equipment
- Monitoring subcontractor health and safety performance
- Training, development, and career growth
- Fair compensation and labour practices – our Fair Work First Policy is implemented in line with the Scottish Government requirements
We invest in skills and competence by:
- Providing ongoing training and qualifications
- Supporting apprenticeships and trade development
- Ensuring operatives are competent and CSCS-certified where required
Quality of Service
We are committed to delivering high-quality, reliable, and compliant building services.
Our approach includes:
- Meeting agreed specifications, budgets, and timelines
- Maintaining clear communication with clients
- Complying with building regulations and industry standards
- Addressing concerns or complaints promptly and professionally
Providing ongoing training and qualifications
Community Engagement
We actively contribute to the communities in which we operate through:
- Education and skill development initiatives – we provide work experience for young people from the local community, which can lead to full time employment
- Charitable donations – we supply the Christmas tree for the Cochrane Hall in Alva every year
- Partnerships with local organisations – we sponsor Alloa Athletic FC and Alloa Saints Football Club
